EMPLOYMENT OPPORTUNITIES

Updated October 29, 2014


SALES & BOX OFFICE ASSOCIATE


Reporting to the Director of Sales & Customer Service, the Sales & Box Office Associate’s  key responsibilities are to actively sell theatre tickets to New and Renewing Subscribers as well as to Single Ticket Purchasers and to provide the highest level of customer service while doing so.  Responsibilities will be split between Administrative Offices and Theatre Box Office.

Full time: Tuesday - Saturday, 12:00 pm - 8:00 pm, starting immediately.

This is a one year contract position with the possibility of contract renewal.

Reporting to the Director of Sales & Customer Service, the successful candidate will be responsible for:

• Actively engaging in selling Theatre Calgary Season Subscriptions and Single Tickets (by phone and/or in person) while adhering to the current Theatre Calgary marketing strategies and maintaining superb customer service levels
• Is (or quickly becomes) fluent on the Tessitura ticketing system in order to process and track purchases, ticket exchanges, ticket re-print, etc.
• Keeps accurate and legible records (accounting, communications, pending files, etc.)
• Handles customer relations and patron inquiries in person and over the telephone in a manner that is not only respectful, but which reflects the highest customer service standards.
• Becomes thoroughly familiar with all aspects of Theatre Calgary in order to provide patrons and potential customers with accurate information regarding the company, our productions, the theatre, polices and procedures, etc...These communications must be made with the primary goal of ensuring an ultimate customer experience.
• Actively participates in all incoming and outbound call campaigns as required.
• Actively participates in all facets of Sales campaigns as requested (selling, tracking, calling, printing, mailings, etc.)
• Performs other duties as required.

For a full job description, including submission information, please download the Employment posting pdficon

Application deadline is 4:00 pm, Friday, November 7th, 2014



MAX BELL THEATRE BAR SUPERVISOR


Theatre Calgary’s bar provides attentive and positive service to create exceptional guest experiences. Each bartender’s primary objective is to showcase Theatre Calgary as one of Canada’s foremost professional non-profit theatres, by exemplifying the highest level of customer service.

Reporting to Event Services Manager, the successful candidate will be responsible for:
•  Supervising bar staff in the absence of the Event Services Manager
•  Delegating and managing nightly restocking of bar inventory and supplies
•  Assisting in event setup and strike, bussing, and wine service as needed
•  Notifying the Event Services Manager of any guest(s) not satisfied with their experience
•  Assisting with nightly cash-out and reporting all outages to the Event Services Manager
•  Assist with the scheduling of bartenders and ensure that the schedule is up to date
•  Ensure weekly timesheets are filled out and delivered to the Event Services Manager

Qualifications:
•  Must be 18 years of age
•  Previous supervisor experience in a fast paced environment
•  Flexible availability including evenings and weekends
•  Current ProServ certification, or be willing to obtain within 30 days
•  Have a positive and optimistic attitude and work well in a team
•  Work well under pressure in a fast paced environment
•  Able to safely lift and carry up to 20 – 25 pounds
•  Be able to work unsupervised
•  Cash handling experience


For a full job description, including submission information, please download the Employment posting pdficon

Accepting applications until the suitable candidate is found



MAX BELL THEATRE BARTENDERS


Theatre Calgary’s bartenders provide attentive and positive service to create exceptional guest experiences. Each bartender’s primary objective is to showcase Theatre Calgary as one of Canada’s foremost professional non-profit theatres, by exemplifying the highest level of customer service.

Reporting to the Event Services Manager, the successful candidates will be responsible for:
•  Taking drink and snack orders from guests, present drink menus, make specific recommendations, and answer questions regarding beverages.
•  Preparing and serving alcoholic and non-alcoholic drinks consistent with Theatre Calgary’s standard drink recipes and AGLC regulations.
•  Accepting payment, processing debit and credit cards and making change.
•  Various other bar duties such as preparing garnish and stocking.

Qualifications:
•  Must be 18 years of age.
•  Poses current ProServ certification, or be willing to obtain within 30 days.
•  Have a positive and optimistic attitude and work well in a team.
•  Work well under pressure in a fast paced environment.
•  Able to safely lift and carry up to 20 – 25 pounds.
•  Be able to work unsupervised.
•  Cash handling experience is an asset.


For a full job description, including submission information, please download the Employment posting pdficon

Job posting will remain open until all positions are filled.

 



Looking to volunteer with our Front of House team?

Visit our Volunteer Support page for more information.


AUDITIONS

Updated September 30, 2014

GENERAL AUDITIONS


OUR 2014-15 GENERAL AUDITIONS HAVE PASSED.  We thank everyone who submitted. 

 

Artists who are members of the Canadian Actors Equity Association will be given audition priority.  CAEA members: please bring your membership card to any audition.  Non-Equity artists will be seen when and if spaces are available.

Theatre Calgary is a member of the Professional Association of Canadian Theatres, and operates within the jurisdiction of the Canadian Theatre Agreement.  Equity members cast in any production will be engaged under an Equity form of contract.

 


YOUTH AUDITIONS


We are currently not accepting any resumes/headshots for youth actors (ages 7 -15).  Please check back in summer 2014 for more information on submitting.


IF YOU ARE CONSIDERING SUBMITTING IN THE FUTURE, PLEASE READ THIS DOCUMENT:

• Important information on time commitment for parents.  pdficon

 

 


Structured Abstraction