Need to exchange your tickets? We've got you covered.

Plans changed? Need to exchange tickets? No problem. We offer exchanges to all of our ticket holders and subscribers. The season starts in just two weeks, so to avoid line-ups and long wait times, and get the seats you want, we recommend you exchange your tickets early. 

Here are a few things you need to know to make it easy to exchange your tickets:

  • Please have your tickets on hand when you’re exchanging tickets over the phone or in person. We need the below details to exchange:​


  • Single ticket holders will be charged $7 per ticket for exchanges. 
  • If you’re a subscriber, all exchanges are free.
  • You can only exchange tickets within the same production.
  • We do our best to get you the same or similar seats when you exchange; call early to get the seats you want. 
  • Remember all single tickets holders and subscribers need to exchange your tickets a minimum of two (2) business days before your performance date.
  • You can exchange your tickets over the phone or in person with our Audience Services team and at our Box Office:
    • Visit Audience Services in-person located on the +15 level of Arts Commons or call 403-294-7447 (Monday to Friday 9:00am - 5:00pm MT). 
    • Visit our new Box Office, located on the main floor of Arts Commons (225 8th Avenue SE), Monday to Friday 10:00am - 4:00pm. Payment is accepted by debit, cash, cheque, VISA, Mastercard and American Express.   

If you ever have any questions, please call Audience Services at 403-294-7447.

Thank you, and we hope you enjoy the 2019-20 season at Theatre Calgary!