Click here for UPDATES and FREQUENTLY ASKED QUESTIONS.

Below are a number of up-to-date answers to many questions you may have. We will continue to update these so you know the latest on Theatre Calgary and what we have in store for you in the future.

We value your commitment to us, and we will continue to honour our commitment to you, as a trusted leader of arts and culture in Calgary.

  • How do I watch Shakespeare by the Bow - Romeo & Juliet?

    With the appropriate restrictions on public gatherings now in place until the end of August, regrettably we are not able to present Shakespeare by the Bow in Prince’s Island Park this summer.

    However it does provide us an opportunity to re-imagine 'ShakesBow' for our current times. This year we are proud to bring you Romeo & Juliet...online!

    Watching the show is very easy!

    • Romeo & Juliet is performed LIVE only on Wednesdays and Saturdays at 7:00pm from June 27 - July 18 (note - July 1 show is at 2:00pm). There is no recorded performance to watch.
    • The link to watch the show will be available approximately 30 minutes (6:30pm) prior to each performance.
    • Once you click on the performance link (on the Viewing Link Page), you will be taken to the streaming site Vimeo.
    • Vimeo is a popular streaming site (similar to YouTube). No special software is required.
    • Once you are on the streaming site, sit back and relax, and the show will begin at 7:00pm (2:00pm on July 1).
    • There is no ticket cost to watch this performance, but we encourage you to Text to Donate TRUELOVE to 20222 to support our emerging artists and this program.

     
    GO TO VIEWING LINK PAGE

  • What does the Alberta Government Stage 2 Relaunch announcement mean for Theatre Calgary?

    On Tuesday, June 9, the Alberta Government announced that theatres would be included as part of Stage 2 of the province’s Relaunch Strategy plan.

    We are excited and welcome this news from the Alberta Government, but want to let you know that this is only the first in a number of steps that need to take place before we are able to once again perform safely for you in the Max Bell Theatre.

    Since the outbreak of the pandemic in March, we have collaborated with and followed the advice and leadership of all governing agencies responsible for the health and safety of our public and our staff. This includes the Province of Alberta, the Office of the Chief Medical Officer of Health and the City of Calgary Emergency Management Agency. The safety of our patrons, staff, and artists is our number one priority going forward. This shall remain so.

    The Alberta Government has provided new guidelines towards theatre and artist safety, and we will be working with all agencies towards creating a safe space for our patrons, our artists, and our staff and volunteers. But this will take some time. These guidelines, among many things, require two meter physical distancing. That has not changed. And so our ability to currently present plays in our 750-seat theatre also has not changed. Our doors will remain closed for now.

    As we learn and collaborate with our partners more in the months ahead, we will update you on what you can expect from Theatre Calgary as we navigate these challenging times.

    As always, we appreciate your ongoing support and understanding, and we hope that you and your families continue to remain safe and healthy.

  • How can I support Theatre Calgary in these diffcult times?

    As a not-for-profit arts organization, the support from individuals in our community is vital at this time.

    In the wake of the cancellation of the remainder of our season, your support means more than just keeping our doors open. It means that you are able to help support us directly in numerous ways. Your contributions will assist both in the long-term with our Recovery Fund and in the short-term towards our team of young emerging artists* and theatre practitioners that participate in our mentorships, Spotlight at the Eddy, and our upcoming Shakespeare by the Bow program.

    Every donation at this time makes a difference. And you can make that difference in the life of an artist, and a theatre company, today.

    Thank you so much for your support of live theatre and the artists in our community.

    (*Theatre Calgary thanks the RBC Foundation for their ongoing support of our Emerging Artist programs.)

    DONATE TODAY
  • What is tcTakeout?

    You may have also heard about our new tcTakeout programming...and if you haven't, now is the perfect time!

    The goal of tcTakeout is simple – to bring some of the amazing talent and stories of our wonderful theatre company, our community, and friends abroad to you a couple of times a week. We want to make you smile. These offerings will be delivered to you in our weekly emails, on our social media channels, and on the tcTakeout webpage. When you see the words tcTakeout…you’ll know the arts are being delivered straight to you.

  • When will you announce the 2020-21 season?

    The Covid-19 pandemic forced us to not only cancel and postpone the rest of our 2019-20 season, but also to postpone our 2020-21 season announcement, which was slated for the end of March. It was a difficult decision, but we did so believing it was best to take a step back and evaluate what will be happening to not only the people of Calgary, but also the venues (like our theatre) come September 2020. There are many restrictions currently in place, and when we announce a season, we want to make sure that it best reflects not only the safety of our patrons and our facility, but also a realistic timeline for season planning.

    All that said, we are working on several scenarios for next season, based on the rules currently set in place by the city and the province for venues such as Arts Commons and our Max Bell Theatre.

    As soon as we can let you know about next season…we will. We are very excited about our future productions, and it’s been hard to not share it with you just yet.

  • When will I be asked to renew?

    As we have not yet been able to announce our 2020-21 season, we will not be sending out renewals at this time.

    Once we have a better understanding of when we can re-open our theatre, along with appropriate facility health and safety guidelines established, then we will be able to let you know what our season will look like.  At that time, any and all renewal and subscription information will be released based on a season of shows that we will be able to produce.

    As a season ticket holder with Theatre Calgary, we thank you so much for your patience, commitment, and understanding.

  • I have an individual/corporate membership - what are my options?

    If you are a member of our Artistic Champions, Dress Circle, Corporate Dress Circle, Curator's Circle, or have an Individual Membership, there is a good chance you have already spoken to someone on our team about your ticket options.

    In terms of your membership benefits, and what memberships look like for next season, we ask for your patience and understanding as we work towards getting our theatre re-opened. Once we have a clearer picture of what our next season looks like, then we will be connecting with you regarding subscriptions and memberships, and all of the options that are available to you.

    We thank you so much for your generous and continued support of Theatre Calgary at the membership level.


    If you wish to contribute continued support to Theatre Calgary, and our recovery fund, you can do so via the link below.

    DONATE TODAY
  • Will I get my same seats in the theatre next year?

    Yes, we know that your seats are inportant to you, and your seats are secure.  However, when we are able to open the doors to the Max Bell Theatre again, we will be operating under the strict advice and rules that will be set forth by the province, city, and Arts Commons.

    What will social distancing and events in theatres look like in the near future?

    The best answer to give at the moment is that we are still working that out. Across North America, arts companies and facilities like Arts Commons are looking at their spaces to determine what is the safest, cleanest, and most efficient way that patrons can come back and enjoy an evening in the theatre.

    We thank you for your understanding the answer to this question is a constantly evolving. As soon as we are able to communicate with you more about seating, and our facility, we will do so.

  • I was a ticket holder to Admissions and/or Million Dollar Quartet - what happens to my tickets?

    Due to the outbreak of Covid-19, Theatre Calgary cancelled all performances of Admissions scheduled from March 12 through April 4, 2020, and postponed the run of Million Dollar Quartet, originally scheduled to run from April 21 through May 24, 2020, until further notice.


    For our subscribers and ticket holders of Admissions and Million Dollar Quartet:

    If you have tickets to Admissions or Million Dollar Quartet, please know that a member of our Audiences Services Team will be contacting you with your ticket options in the weeks ahead.

    As we are contacting you directly, and having conversations about your options, we ask for your patience and understanding while we work through this. Please know that we are committed to helping you as soon as possible. 

    As a charitable not-for profit theatre, we appreciate any support you can give us at this time. We are asking that you consider donating the value of your tickets back to the theatre for a charitable tax receipt. We could also issue you a gift certificate for your tickets which can be used toward a ticket purchase once we  announce our season. If neither of these options work for you, we are able to offer you a refund.

    We are working closely with the Provincial Government and the City of Calgary, monitoring the situation as it evolves and supporting their prevention efforts. We will provide you with an update about next season as soon as we are able.

    Thank you for your ongoing commitment, passion, and support for what we do. Please take care of yourself and your loved ones during this difficult time.

    If you require immediate assistance you can also contact Audiences Services from the contact information listed below. We will get back to you as soon as we can.

    Audience Services:

    Theatre Calgary Audience Services Call Centre

    Phone: 403.294.7447
    Due to the extremely high number of calls we are currently receiving, we ask for your patience and understanding during this time. Please know that we are committed to helping you as soon as possible, and we sincerely appreciate your support.

    Monday to Friday: 9:00 a.m. - 5:00 p.m.

    Saturday & Sunday: Closed

  • Million Dollar Quartet was postponed – is there a new date?

    Million Dollar Quartet was postponed from its run date of April 21 to May 24, 2020.

    At this point in time, we do not know what date the show will be rescheduled for.

    This is a show that is always very popular with audiences, and one that features a group of extraordinary performers bringing great music alive in an evening of theatre. We share in your disappointment that we were unable to present it, but please know that we will be making every effort possible to bring it to you at some point in the not-to-distant future.