A CHRISTMAS CAROL DIGITAL ACCESS NOW ON SALE!

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Below is a list of frequently asked questions about our filmed digital production of A Christmas Carol.  This page will be updated regularly, so please check back often. 

If you don't find the answer you are looking for below, please call our Audience Services team at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST.

Production Information

  • How is this production of A Christmas Carol different?

    With Arts Commons and the Max Bell Theatre still closed due to Covid-19, this year A Christmas Carol will be a digitally filmed production. This means that the only way to watch the show this year will be online, from your home.

    Being able to produce this show safely meant making significant changes to the size of the cast, and modifying the set, costumes and the script. This year, our show will feature a cast of three, and playwright Geoffrey Simon Brown has written a new abridged adaptation of the Charles Dickens story, specifically for this production.

    The magic and message of the story remain the same...but this year the health and safety of our audience and our artists is first and foremost.

  • Is this a live streamed performance?

    No, this performance is 'live to tape'. In other words, it was has been filmed with the idea that when you watch it, it will feel live.

    The benefit of the show being a filmed digital production is that you can now watch it any time of the day, and it will feel like the show is being performed just for you. Better yet, our three cast will perform and film the show on our Max Bell Theatre stage, so it will almost feel like you are actually there!

  • What is a filmed digital production?

    A filmed digital production is different than live theatre. While the actors will perform this version of A Christmas Carol on our Max Bell Theatre stage (under strict health and safety protocols), it is being filmed so that you can watch it at any time of the day from the period of December 11th to 31st.

    So this is not a live show, but rather a filmed version of a live show.

  • How long is the performance?

    This digitally filmed performance of A Christmas Carol is a One Act play that will run approximately 80 minutes.

    There are a couple of special treats pre and post show as well, so we invite you to save a little extra time for those.

  • Can I watch this performance in another language?

    No, unfortunately, at this time we are only able to offer this performance of A Christmas Carol in English.

  • Will this performance offer closed captioning or ASL interpretation?

    While we will not be offering ASL interpretation for this performance, we are pleased to offer Closed Captioning.

  • Can I purchase a permanent copy of this performance on Blu-ray/DVD or digital download?

    No, unfortunately Theatre Calgary will not be offering purchase of this production by way of Blu-ray/DVD or digital download at this time. 

    The period of December 11th to 31st, 2020, is the only opportunity you will have to see this production of A Christmas Carol.

How to Purchase

  • What is digital access? How is it different from a regular ticket?

    Digital access allows you to enjoy our new abridged adaptation of Charles Dickens classic, A Christmas Carol, in the safety and comfort of your own home and via the device of your choice.

    You will not receive a traditional paper ticket. Once purchased, digital access will only be available through your Theatre Calgary account. On the performance date you have purchased, you will be able to log into your account and have instant access to the filmed digital production. You will have five (5) days to view the performance and may watch it as many times as you wish within that time frame.

  • Is this a video-on-demand (VOD) production?

    No. You must purchase a specific performance date to watch this production. As of 12:00 a.m. MST on the performance date purchased, you will be able to watch it for five (5) days and you may watch it as many times as you wish within that time frame. Your access will expire on the fifth day at 11:59 p.m. MST.

    For example, if your performance date is December 11th, you will be able to watch the digital performance as of December 11th at 12:00 a.m. MST until December 15th at 11:59 p.m. MST.

  • How much does it cost?

    Digital access to A Christmas Carol costs $25 (includes GST) per household.  This price is per household (or Theatre Calgary account) and not per viewer.

  • How do I purchase digital access?

    By phone

    Call our Audience Services team at 403.294.7447 (Monday through Friday 9 a.m. to 5 p.m. MST).  

    Online

    Purchasing online is quick and easy. Just follow the simple steps below:

    1. From the A Christmas Carol show page, click Get Digital Access Here
    2. Click Purchase under Digital Access.  
    3. Pick the date that you would like to watch the show - just like when you attend in person!
    4. Next to Digital Access for a Single Household,
    5. Add a quantity of 1 to your Cart
    6. You will be prompted to log into your Theatre Calgary account. If you do not have one, you can register here
    7. You can then proceed to check out and payment or take advantage of some exciting behind-the-scenes exclusive experiences that we are offering to enhance your digital experience.  
    8. You will receive an order confirmation via email with additional instructions and specifics regarding how to view the performance. 

     

    PLEASE NOTE: To watch the performance, you will need reliable internet connection, a Theatre Calgary account, and have a valid digital access order on your account.

    We gladly accept Visa, Mastercard and American Express for both phone and web orders. 

  • Do I need to have a Theatre Calgary account?

    Yes, you need an account.

    If you have purchased tickets to Theatre Calgary before, great news you already have an account. If you do not have an account, please register online or if you prefer, you can register over the phone by calling our Audience Services team at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST.

  • Why do I need to have a Theatre Calgary account?

    At Theatre Calgary, when we decided to transform into a digital and online arts provider, our primary goal was to ensure that you see A Christmas Carol in the most reliable and secure manner possible. The easiest way for us to do that was to use something that you are already used to.  What’s great is that you don’t need to create another account on another platform.  Your Theatre Calgary account will work for digital performances as well as when we open our doors once again.

  • I would like to watch with multiple people. Do I need to pay for each viewer?

    No, you don't need to pay for each viewer.  The $25 digital access price is for anyone within your household that will be watching the performance with you - whether that is just yourself or your entire family!  

    However, if you have family or friends who won't be with you but still want to share the experience with you, they will need to purchase their own digital access.   You can also give the gift of A Christmas Carol! Please call our Audience Services team at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST for more information. 

  • A Christmas Carol is an annual tradition! How can I share it with my family and friends - especially those who don’t live with me?

    Anyone who wishes to watch A Christmas Carol from the comfort of their own home must have three things: a reliable internet connection, their own Theatre Calgary account, and have purchased digital access to a specific performance date between December 11th to 31st, 2020.

    If you would like to share this performance with family, friends or colleagues, you may encourage them to purchase digital access on their own Theatre Calgary Account or you may purchase digital access for them via a gift voucher.

  • How do I purchase a gift voucher?

    If you would like to give the gift of A Christmas Carol, you can purchase a gift voucher - at this time only over the phone. 

    When you purchase a gift voucher (for the value of $25 digital access), you will receive a unique alphanumeric access number. You can share this number with your gift recipient, which they can then redeem either online or by phone - into a performance date of their choosing. 

    Digital gift vouchers are non-refundable, cannot be exchanged for cash in part or full, and are valid for a single redemption only.

    If you would like to purchase a gift voucher, please call our Audience Services team at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST.

  • Are you offering Group Sales?

    We are excited to share that you are able to purchase digital access to A Christmas Carol in bulk. 

    Want to give the gift of A Christmas Carol to your employees? Do you want to share the spirit of the holidays with deserving families or a community group? Or do you happen to have a large family that doesn’t live all in the same household? Our Audience Services team can assist you build a group sale to suit your needs, please call them at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST.

    PLEASE NOTE: A group sale is considered five (5) or more digital access purchases. This year, we are not able to offer a discounted rate for group sales.

  • I reside outside of Alberta. Can I still purchase digital access to A Christmas Carol?

    Yes! By going digital this year, we are able to bring Calgary's holiday tradition worldwide!

    No matter where you live you can purchase digital access to watch A Christmas Carol - whether you are in Toronto, Vancouver, New York, Tokyo, or Wellington! You just need these three things: a reliable internet connection, a Theatre Calgary account, and have a valid digital access order on your account!

    PLEASE NOTE: All prices are in Canadian dollars and access times to watch the filmed digital production are in Mountain Standard Time. 

  • I turned my Admissions and/or Million Dollar Quartet tickets into a gift voucher. Can I use that gift voucher to purchase digital access?

    Absolutely!  There are two easy ways that you can redeem your gift voucher from the cancelled performances from the 2019-20 Season into A Christmas Carol:

    By phone

    Call our Audience Services team at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST and let them know that you would like to use your COVID-19 Gift Voucher. 

    Online

    Redeeming your COVID-19 Gift voucher online is quick and easy.

    1. Select a date that you would like to watch A Christmas Carol
    2. Add a quantity of 1 to your Cart
    3. When you reach the Payment page, scroll down to Have a Gift Voucher? 
    4. Enter the COVID-19 Gift Voucher Number that you received from us via email (ex: 1a2b-123456). If you cannot find this number, please call our Audience Services team.
    5. Click Apply. Your order will be updated to reflect your redemption. If you have a balance of less than $25 on your gift voucher, you may be required to pay the difference.
    6. You will receive an order confirmation via email. It will have additional instructions on how and when to view the performance.

     

    PLEASE NOTE: To watch the performance, you will need reliable internet connection, a Theatre Calgary account, and have a valid digital access order on your account.

  • I have received a gift voucher. How do I redeem it into A Christmas Carol?

    There are two easy ways that you can redeem your gift voucher into A Christmas Carol.  

    By phone

    Call our Audience Services team at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST and let them know that you would like to use a gift voucher. 

    Online

    Redeeming your gift voucher online is quick and easy.

    1. Select a date that you would like to watch A Christmas Carol
    2. Add a quantity of 1 to your Cart
    3. When you reach the Payment page, scroll down to Have a Gift Voucher? 
    4. Enter the alphanumeric Gift Voucher Number that you received as a gift. (ex: 1a2b-123456)
    5. Click Apply. Your order will be updated to reflect your redemption.
    6. You will receive an order confirmation via email.  It will have additional instructions on how and when to view the performance.

     

    PLEASE NOTE: To watch the performance, you will need reliable internet connection, a Theatre Calgary account, and have a valid digital access order on your account.  Digital gift vouchers are non-refundable, cannot be exchanged for cash in part or full, and are valid for a single redemption only.

  • I have received a special promo code link. How do I use it?

    Coming soon. 

  • Can I exchange my digital access into another date?

    Yes. If you need to change the date you are expected to watch the performance, digital access can be exchanged. However, it must be exchanged prior to the performance date purchased (not during the five (5) day access period).

    For example, if you purchased the performance date of December 11th, you will need to exchange it by December 10th.

    PLEASE NOTE: You may only exchange your digital access once between December 11th to 31st.

    If you need to exchange your digital access, please call our Audience Services team at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST.

  • I didn't watch the performance during the five (5) day access window. Can I get a refund?

    Unfortunately, we’re unable to issue refunds for missed digital viewings.

How and When to Watch

  • How do I watch the performance?

    Watching A Christmas Carol from the comfort of your own surroundings is very easy. You just need a reliable internet connection, a Theatre Calgary account, and have a valid digital access order on your account! For step-by-step on how to watch, please click the button below.

    How to Watch

  • Can I watch this performance on my TV?

    It depends on your Smart TV.   The video is embedded on the Theatre Calgary website only and is not available as part of device specific or video platform channels or apps (Vimeo, Youtube, Netflix, Roku, etc).  If your TV only utilizes channel based functionality, you may not be able to view the performance through your TV. 

    However, if your TV has a web browser installed and has a reliable internet connection, you might be able to watch the performance by accessing the performance directly through the web browser. 

  • When can I watch the performance? And how long will I have digital access to watch the performance?

    You will be able to watch A Christmas Carol as of December 11th at 12:00 a.m. MST until December 31st at 11:59 p.m. MST.

    At 12:00 a.m. MST, on the specific performance date purchased, you will be able to watch the performance through on your Theatre Calgary account You will have access to the performance for five (5) days and you may watch it as many times as you wish within that time frame.  Access will expire at 11:59 p.m. MST on the fifth day. 

  • I purchased digital access on December 26th (or later). How long will I have access to view the performance?

    You will still have five (5) days to view the performance. 

    As an example, if you purchase digital access for December 31st.  Your digital access with run from December 31st, 2020 at 12:00 a.m. MST until January 4th, 2021 at 11:59 p.m. MST. 

    However, digital access for A Christmas Carol will no longer be available for sale after December 31st, 2020.

     

  • How many people are permitted to watch A Christmas Carol per household?

    While there is no per viewer limit, typically a household consists of between four (4) and eight (8) people.  

  • What time do I have to watch the performance?

    Anytime!  What time you watch is completely flexible and based on your own personal schedule - whether that's 8 o'clock in the morning, 3:30 in the afternoon or 11 o'clock at night!

  • How many times can I watch the performance?

    During the five (5) days that you have access to the performance, you may watch it as many times as you wish during that time frame. 

  • Does this play have an intermission?

    No. This filmed digital performance is a one-act production. 

Special Initiatives

  • Are you offering student matinees or digital access for schools?

    While we are unable to offer traditional in-person student matinees this year, teachers and educators may purchase digital access for only $25 (includes GST), then watch A Christmas Carol online from December 14th until 18th with their students from the comfort of their classroom. 

    This price is based on per classroom, not per student.  Full payment is required at check out. If you have any questions or if you would like to purchase digital access for multiple classrooms, please email or call our Audience Services team at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST.

  • Will Theatre Calgary be raising money for the Calgary Food Bank this year?

    Yes!  Toonies for Turkeys is back!  We are just putting the final touches on a few things as this annual cast-driven fundraising tradition of A Christmas Carol moves out of the lobby and online for 2020.  So be sure to check back later for more information, and watch for the special message about it at the end of the show.

Account Issues

  • How do I log into my Theatre Calgary account?

    How do I log into my Theatre Calgary account?

    To log into your Theatre Calgary account, click MY ACCOUNT located at the top of each page.

    My Account

     You may also use the button below.  

    MY ACCOUNT

    Alternatively, the login page may also be accessed directly at https://my.theatrecalgary.com/account/login.

  • How do I reset my account password?

    How do I reset my account password?

    If you have forgotten your password, don't worry!  On the login page, click the FORGOT PASSWORD? button. A popup will open. Enter your email address and click Submit. A Forgot Password email will be sent to you with further instructions. 

    Please be advised that it may take a few minutes for this email to appear in your Inbox.  If you don't receive it within 15 minutes, please call our Audience Services team at 403.294.7440 (Monday to Friday, 9 a.m. to 5 p.m. MST) and they will be able to reset your password for you.

  • How do I update my account (including changing my email address, password or mailing address) online?

    Once you have successfully logged in, your email address will be located at the top of the screen. 

    To access your account details, click your email address. It will open the Update Account page.

    On this page, you can update your email address, password, and mailing address.  You can also review your Donation History, Memberships and upcoming digital Performances.

  • I would like to purchase more than one (1) digital access. Why can't I select more than a quantity of 1?

    To enjoy A Christmas Carol this year,  you will need reliable internet connection, a unique Theatre Calgary account, and have one valid digital access order on your account.  Once the order is complete, the digital access will be specifically linked to the Theatre Calgary account under which it was purchased - one (1) digital access to one (1) Theatre Calgary account! 

    If you have family or friends who won't be with you but still want to share the experience with you, they will need to purchase their own digital access.   You can also give the gift of A Christmas Carol! Please call our Audience Services team at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST for more information. 

  • I am having difficulties purchasing online.

    If you run into any issues with your online transaction, please call our Audience Services team at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST.

  • I did not receive an order confirmation via email.

    The order confirmation may take some up to five (5) minutes to arrive in your Inbox. If it hasn’t arrived after a half an hour, please check your Junk folder. The automated order confirmation may have been marked as spam by your email filters. If you still haven’t received the email, please call the Audience Services team 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST or email us.

  • I have received an Error page.

    From time to time, you may receive an error page.  There are numerous reasons that you may receive this page - from promo code errors, to pages being moved, to issues with the online session cart. 

    If you receive an Error page, please read the guidance on the page as it may given you an indication why you received the error. If there is no reason, please try logging out, closing your browser and relogging in or clearing your browser's cache

    If you continue to have issues, please note what you were doing at the time, what page you received the error and please call the Audience Services team 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST or email email us.

Technical Information & Troubleshooting

  • What devices can I watch the performance on?

    You will be able to watch the filmed digital performance on any internet-connected device that has a web browser, including laptops, PCs, smart TVs and mobile devices.  We strongly recommend keeping your device’s operating system and browser as up-to-date as possible to avoid any bugs or potential security vulnerabilities.

    Please note: As this video is embedded on the Theatre Calgary website, if you are viewing it through a smart TV device, you will need to access it through the device's web browser.  This filmed digital performance is not available through any external app or website (such as the Vimeo app, Google Play or the App store). 

    Supported Smart TVs & Casting Devices: 

    • Apple TV (4th generation and 5th generation/4K models running tvOS)
    • Android TV devices (such as NVidia Shield TV, Sony TVs, Xiaomi Mi Box)
    • Amazon Fire TV devices
    • Google Chromecast

    Supported Mobile & Tablet Devices:

    • Android mobile/tablet devices using browsers installed on Android 8.0 (Oreo) or newer.
    • iOS/iPadOS devices using Safari browser on iOS12, iPadOS12 or newer.

     

  • What browsers can I watch the performance on?

    Video playback is supported in browsers that can decode H.264 videos in an HTML5 player. For optimal viewing, we recommend using the latest version of Google Chrome or Mozilla Firefox. However, video playback may also be used on the browsers below:

    • Internet Explorer 11
    • Microsoft Edge
    • Safari 9+ 
  • Can I watch the performance via AirPlay on my Apple TV?

    Yes. As this video is embedded on the Theatre Calgary website, if you want to AirPlay to an Apple device, you will need to access it through the device's Safari web browser.  

    To AirPlay a video to an Apple TV or other AirPlay-capable device from the Safari browser on macOS, iOS, and iPadOS, tap the AirPlay icon in the video player and select your preferred device. More information about Apple AirPlay can be found here.  

  • Can I watch the performance via Google Chromecast or an Android TV?

    Yes.  However, as the video is embedded on the Theatre Calgary website, there are few extra steps that you will need to take. To cast a video to a Google Chromecast device from a PC:

    1. Navigate to the View Performance page on your desktop or laptop computer using Google Chrome.

    2. In the top right corner, you will see a little three-dots options menu. Clicking it will open a menu.

    3. In that menu, choose Cast.

    4. Select your device in the dropdown that appears, and you will see the web page on your TV or monitor.

    5. Simply click the full-screen button and hit play on the video. Enjoy!

     

    Below is a video tutorial that demonstrates the steps above: 

     

  • Can I watch the performance through my Roku Smart TV?

    No.  As the video is embedded on the Theatre Calgary website and is not available as part of a channel offered through Roku, we are unable to offer the performance on Roku Smart TV devices.  

    However, if you are an Android or Windows user, you may be able to screen mirror to your Roku Smart TV.   For more information, please visit the Roku support page located here

  • Can I use screen mirroring to watch the performance on my TV?

    More information coming soon.  

  • Is there another way that I can watch the performance on my TV without AirPlay or Chromecast?

    Yes. If you do not have a smart TV or casting capabilities, you can use an HDMI cable to network your PC/laptop directly to your TV. Please consult the manufacturer of your TV and PC/laptop for additional information regarding HDMI connections.

  • I opened the View Performance page, but the video won't load or start.

    First, close and reopen your web browser, then log back into your Theatre Calgary account and try to load the video again.  If the video is still not loading, try clearing your website browser’s cache. Learn more here

    If this has still not resolved the issue, your internet connection may be down: turn your computer off and back on, and reset your modem or router if possible (unplug, leave unplugged for 15 seconds, plug back in). If this does not resolve your issue, please contact your internet service provider for further assistance. 

  • How do I watch the performance in full screen mode on my mobile device?

    By default, when you click the Play button, the performance should enter full screen mode within your mobile device's native player.  If it doesn't, you may select the full screen option on the video player.  You can select it by clicking the fullscreen icon. 

  • Can I pause or rewind the performance video?

    Yes.  If you need to pause or rewind the performance, you may.  If you need to return to the performance at a later time, you should note the time stamp on the video as once you navigate away from the page, it may reset and you might lose your spot.  

  • How do I turn on Closed Captioning?

    Theatre Calgary is pleased to include offer Closed Captioning.  To turn on captions when viewing A Christmas Carol, click the  button in the player's bottom toolbar. From the secondary menu, if applicable, select the caption track you’d like to see. 

  • I started watching the performance at 11:30 p.m. on the last day it is available to me. Will I be able to finish watching the performance before it expires?

    Yes. As long as you do not navigate away from the View Performance page or reload your browser, you should have access until the performance completes. 

  • What if I lose connection to the internet while watching the performance?

    It is important to ensure that you have a reliable internet connection before you start watching the performance as Theatre Calgary takes no responsibility for signal interruption due to inadequate internet connection.   However, if your connection is interrupted during viewing, please keep in mind that you have five (5) days to view the performance. Perhaps return later when the internet connection is stronger or more reliable. 

  • I am having video playback issues.

    There are many, many factors that could influence the quality of the video playback; including some that pertain specifically to your computer or device. The simple fixes below from Vimeo may help to improve your watching experience:

    Switch to “Auto” in the Playback Quality Menu

    Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed. We recommend using this default setting to avoid buffering delays. 

    Check your bandwidth

    The video performance requires network speeds of 500 kbps or higher in order to stream the lowest playback quality (240p). You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on WIFI or cellular networks. 

    Disable any browser extensions, plugins, or add-ons

    Third party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you're having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing. 

    Restart your router and modem

    Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.

    Update your browser

    Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance.

    Close excess browser tabs or applications

    Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.

    Clear your browser’s cache

    Although this may sound simple, refreshing your cache can help with many different issues, including playback. Learn more here

    Disable/Enable Hardware acceleration

    Hardware acceleration makes resource-hungry operations run more efficiently, but sometimes doesn’t work well with older graphics cards. Try disabling or enabling this option within your browser settings. 

  • The video is lagging, delaying, skipping, or audio and video are out of sync.

    Our video host, Vimeouses adaptive bitrate streaming which means the video quality will automatically adjust according to your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback.  A poor internet connection can make an online digital experience very disappointing.   

    If you are on a WIFI connection, we recommend that you sit as close to your WIFI router as possible, to ensure a strong signal.   If you are on a computer or laptop, we recommend connecting directly to your modem via an Ethernet cable: this will ensure that you are getting the strongest connection, which will greatly reduce interruptions.  

    Please keep in mind that the quality of your playback experience is largely dependent on how your ISP (Internet Service Provider) or mobile provider connects to the playback servers. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

    When a video plays in lower than expected quality, it’s likely because the viewer’s Internet speed (bandwidth) or computer processing speed cannot support higher quality playback. Viewers can manually force a particular quality by selecting the gear icon in the lower right corner of the player. 

  • There is no sound or audio.

    Below are a couple of tips that may help to resolve your sound or audio issues:

    1. Please turn up computer volume, ensure any external headphones or speakers connected are plugged in and turned on.

    2. If sound is still an issue, check to see if the volume button on video (in lower left corner of video window) is muted (will display as a line cutting through the volume icon), or if volume on YouTube stream is turned up (can be toggled by clicking volume icon and sliding bar to top). You can also check it your browser tab is muted: right click on tab at top, which should state whether tab is muted.

  • I have received a strange error code in the video player.

    The video files for A Christmas Carol are hosted remotely through Vimeo and we utilize their video player functionality to bring you this year's filmed digital production.  Vimeo has a comprehensive list of error messaging and solutions. Please visit their Troubleshoot Player Error Messaging page for more guidance. 

  • I need additional technical assistance.

    Please call our Audience Services team at 403.294.7447, Monday through Friday, 9 a.m. to 5 p.m. MST.