Can I exchange my tickets?
In the event that you are unable to attend your scheduled performance, Single Ticket patrons may exchange their tickets for a $7 fee per ticket and Subscribers may exchange their tickets free of charge. Please note that all patrons must notify us at least two (2) business days prior to the original performance, and exchanges are subject to availability on the new requested date.
Tickets can only be exchanged within the same production.
How do I make a ticket exchange?
Exchanges are handled exclusively by the Theatre Calgary Audience Services Office, which is open Monday to Friday: 9:00am - 5:00pm MT. You can also call 403-294-7447 (Monday to Friday: 9:00am - 5:00pm MT).
Please be aware that we may experience very high call volumes at certain times of the year. Please leave a voicemail and we will get back to you as soon as possible (typically within two (2) business days).
Do I need to have my tickets on hand?
Yes, you must have each ticket that you’d like to exchange on hand when you call or visit the Audience Services Office. For your peace of mind and ours, we must verify certain codes that are printed only on your original hard-copy tickets before we can process your exchange. The only exception is if tickets are being held for pick-up, in which case our Audience Services staff will need to locate the original tickets in the office using the name, account number, or order number under which the tickets were purchased.
How much notice do you require for exchanges?
We require two (2) business days’ notice prior to your scheduled performance notice for all exchanges. For example, tickets to a Friday evening performance must be exchanged before 7:30pm on Wednesday. This ensures that Theatre Calgary has a reasonable opportunity to re-sell your original tickets.
The Audience Services Office hours are as follows:
By phone: Call us at 403-294-7447 (Monday to Friday 9:00am - 5:00pm MT)
In person: Visit us on the +15 level of Arts Commons (Monday to Friday 9:00am – 5:00pm MT).
When I make an exchange, can I sit in my usual seats?
When you exchange your subscription tickets, your seating for the new performance date depends on availability at the time of the exchange.
Our Audience Services team will make every effort to find you similar seats, but this is not always possible due to high demand. We may ask you to consider seats elsewhere in the theatre, or on alternate performance dates.
Once you know that you can’t attend a particular performance, don’t delay! The sooner you call to make your exchange, the better seating availability we’ll have to offer you.
I’ve already exchanged my tickets for a show once. Can I make a second exchange?
Yes, patrons may exchange their tickets a second time. Subscribers can exchange for free when notice is given two business days prior to their scheduled performance. Single Ticket patrons may also exchange their tickets but an exchange fee of $7 per ticket will be applied to the transaction when notice is given two business days prior to their scheduled performance.
If I’ve given my tickets to someone else, can they make an exchange?
Yes, provided they have the tickets on hand. They can call or visit the Audience Services Office to perform the exchange. We still require two (2) business days’ notice.
I’ve already missed my scheduled performance. Can I make an exchange?
No, we cannot offer exchanges on unused tickets. All exchanges must be made two (2) business days before your scheduled performance.