SUBSCRIPTIONS and SINGLE TICKETS to all our upcoming 2022-23 Season shows are NOW ON SALE.               WAYS TO SAVE:      $40 Under 40       First Responders Discount

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June 23, 2022

Head Stage Carpenter

Theatre Calgary is seeking an individual to fulfil the role of Head Stage Carpenter. The successful candidate will be responsible for providing supervision, co-ordination and maintaining a safe stage for the onstage productions and backstage operations at the Max Bell Theatre.

The Head Stage Carpenter reports directly to the Production Manager and Technical Director. The successful candidate will have excellent technical and communication skills and will exhibit a keen interest and ability to work as a part of a dynamic team environment. The successful candidate shall be willing to work flexible hours including evenings and weekends according to the production schedule created by management.

Theatre Calgary operates under a collective agreement with IATSE Local 212. The successful candidate will be a member in good standing or be willing to join as a full member.

Duties and Responsibilities include

  • Overseeing and maintaining all equipment, tools, and stage.
  • Managing crews for installs, strikes and operation of shows.
  • Assisting the Scenic Carpenters with set installs.
  • Rigging of overhead scenic pieces and other production gear.
  • Operation of automation when required for a production.
  • Performing annual inspections and repairs of the fly house system, safety gear and other production equipment.
  • Running of a show when in performance including flying scenery, moving set pieces, and automation.
  • Maintain a safe, clean, and inclusive backstage environment.

For a the full posting including experience, qualifications, and submission details, click the box below.

Deadline for applications: DATE EXTENDED - The closing date for submissions is Friday, July 22, 2022


Download Stage Carpenter Posting

June 2, 2022

Box Office Manager

The Box Office Manager is an experienced box office professional who will have extensive box office and sales knowledge as well as strong fluency in the Tessitura CRM (or similar) environment. Reporting to the Senior Manager of Patron Services, this position will manage and support the day to day operations of the Theatre Calgary Box Office. They will administer and oversee the ticketing portion of the CRM platform, manage ticket and subscription sales for all shows, and maintains a smoothly efficient ticketing and patron experience for all Theatre Calgary audience members.

Duties and Responsibilities

  • Works within Tessitura CRM and TNEW e-commerce platform to manage and implement the annual season setup of all performances, subscriptions, pricing, sales campaigns/appeals, subscription rollover, promotions, discounting, etc. within the system to given deadlines and to ensure effective subscription and ticket purchasing for patrons both via our box office team and our online purchase path.
  • Oversees all facets of all box office sales campaigns, including but not limited to: annual subscription renewal, single ticket sales, promotional and discounted sales initiatives, etc.
  • Monitors and updates all Box Office and ticketing related information within the Tessitura and TNEW environments to support changes and improvements throughout the season. Ensures that all ticket, pricing, and season information is current and accurate at all times.
  • Coordinates with the Senior Manager of Patron Services to develop daily/weekly sales and inventory reporting and dashboards to ensure all departments have concise insight into on-going sales initiatives, fund development campaigns as well as season subscription and single ticket sales data.
  • Reviews and implements inventory management strategies throughout the season to maximize revenue. This may include appropriately timed seat releases and theatre holds (as appropriate).
  • Collaborates with the Director of Marketing and Communication and Senior Manager of Patron Services to develop and implement in all incoming and outbound call campaigns via Box Office staff as well as ensuring the on-going internal communication, sharing information regarding dates, events, audience feedback, etc. within the Box Office team and the wider administrative staff.
  • Supports the Assistant Box Office Manager in staff scheduling and planning as well as in the day-to-day operation of the Box Office.
  • Manages the Box Office team of one (1) Assistant Box Office Manager, two (2) full-time Box Office Associates, and a variable number of part-time Box Office Associates.
  • Act as a point of escalation for difficult patron interactions (as required).
  • Hire all new Box Office Associates (as required). This includes permanent full-time Box Office staff as well as cultivating a collection of hourly and part-time Box Office Associates that can be utilized during peak periods.
  • Works with Senior Manager of Patron Services to evaluate and update Box Office policies and procedures (as necessary).
  • Works with the Finance team to ensure the accurate reconciliation of ticket sales on a monthly basis.
  • Keeps accurate and legible records (accounting, communications, pending files, etc.).
  • Holds a high level of familiarity and fluency with all aspects of Theatre Calgary so as to provide patrons, donors, and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures. These communications must be made with the primary goal of ensuring the utmost patron experience.
  • Contributes to the environment of the Box Office and Theatre Calgary administrative office in a manner that is conducive to customer service, sales promotion, safety, and balanced quality of work life.
  • Acts as a Tessitura subject-matter expert for the Box Office team.
  • Provides backup support to the entire Box Office team during peak periods.
  • Other duties to assist the Senior Manager of Patron Services (as required).

For a the full posting, including Experience and Qualifications, please click the box below.

Closing Date for Applications: Until a suitable candidate is found.


Download Box Office Manager posting