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January 26, 2022

Box Office Manager

The Box Office Manager is an experienced box office professional who will have extensive box office and sales knowledge as well as strong fluency in the Tessitura CRM (or similar) environment.

Reporting to the Senior Manager of Patron Services, this position will manage and support the day to day operations of the Theatre Calgary Box Office. They will administer and oversee the ticketing portion of the CRM platform, manage ticket and subscription sales for all shows, and maintains a smoothly efficient ticketing and patron experience for all Theatre Calgary audience members.

Duties and Responsibilities

  • Works within Tessitura CRM and TNEW e-commerce platform to manage and implement the annual season setup of all performances, subscriptions, pricing, sales campaigns/appeals, subscription rollover, promotions, discounting, etc. within the system to given deadlines and to ensure effective subscription and ticket purchasing for patrons both via our box office team and our online purchase path.
  • Oversees all facets of all box office sales campaigns, including but not limited to: annual subscription renewal, single ticket sales, promotional and discounted sales initiatives, etc.
  • Monitors and updates all Box Office and ticketing related information within the Tessitura and TNEW environments to support changes and improvements throughout the season. Ensures that all ticket, pricing, and season information is current and accurate at all times.
  • Coordinates with the Senior Manager of Patron Services to develop daily/weekly sales and inventory reporting and dashboards to ensure all departments have concise insight into on-going sales initiatives, fund development campaigns as well as season subscription and single ticket sales data.
  • Reviews and implements inventory management strategies throughout the season to maximize revenue. This may include appropriately timed seat releases and theatre holds (as appropriate).
  • Collaborates with the Director of Marketing and Communication and Senior Manager of Patron Services to develop and implement in all incoming and outbound call campaigns via Box Office staff as well as ensuring the on-going internal communication, sharing information regarding dates, events, audience feedback, etc. within the Box Office team and the wider administrative staff.
  • Manages the Box Office team of one (1) Assistant Box Office Manager, two (2) full-time Box Office Associates, and a variable number of part-time Box Office Associates.
  • Act as a point of escalation for difficult patron interactions (as required).
  • Hire all new Box Office Associates (as required). This includes permanent full-time Box Office staff as well as cultivating a collection of hourly and part-time Box Office Associates that can be utilized during peak periods.
  • Works with Senior Manager of Patron Services to evaluate and update Box Office policies and procedures (as necessary).
  • Works with the Finance team to ensure the accurate reconciliation of ticket sales on a monthly basis.
  • Keeps accurate and legible records (accounting, communications, pending files, etc.).
  • Holds a high level of familiarity and fluency with all aspects of Theatre Calgary so as to provide patrons, donors, and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures. These communications must be made with the primary goal of ensuring the utmost patron experience.
  • Contributes to the environment of the Box Office and Theatre Calgary administrative office in a manner that is conducive to customer service, sales promotion, safety, and balanced quality of work life.
  • Acts as a Tessitura subject-matter expert for the Box Office team.
  • Provides backup support to the entire Box Office team during peak periods.
  • Other duties to assist the Senior Manager of Patron Services (as required).

For a the full posting including Experience, Qualifications, and submission details, click the box below.

Deadline for applications: This job posting will remain open until a suitable candidate is found. 

 

Download Box Office Manager posting