We have new Box Office hours!  Tuesday - Friday, 10am - 8pm MT and Saturdays, 12pm - 8pm MT (closed Sundays & Mondays).

SUBSCRIPTIONS and SINGLE TICKETS to all our upcoming 2022-23 Season shows are NOW ON SALE.

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  • Box Office Associate, Part-time

    September 27, 2022

    Box Office Associate, Part-time

    Reporting to the Box Office Manager, the Box Office Associate’s key responsibilities are to actively sell
    theatre tickets to new and renewing subscribers and single ticket buyers as well provide the highest level of customer service that Theatre Calgary patrons have come to expect.

    PLEASE NOTE: Theatre Calgary is currently recruiting one part-time Box Office Associate.

    Duties and Responsibilities

    • Handle customer relations and patron inquiries over the telephone, in-person and via email in a manner that is not only respectful, but which reflect the highest customer service standards.
    • Actively and promptly engages in selling tickets and subscription packages to renewing subscribers, new subscribers, and casual ticket buyers over the telephone or in-person.
    • Processes donations and membership purchases to new and returning patrons over the telephone as well as in-person (as required).
    • Provides exemplary customer service to patrons with ticketing issues, including ticket exchanges, lost tickets, mobile ticketing issues, missed shows or other ticketing related inquiries. This customer service may be provided via telephone, in-person, or via email. 
    • Contributes to the environment of the Box Office and Theatre Calgary administrative office in a manner that is conducive to customer service, sales promotion, safety, and quality of work life.
    • Fluent with respect to the Tessitura CRM and ticketing system in order to process and track purchases, ticket exchanges, ticket re-prints, etc.
    • Keeps accurate and legible records (accounting, communications, pending files, etc.)
    • Hold a high level of familiarity and fluency with all aspects of Theatre Calgary so as to provide patrons and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures. These communications must be made with the primary goal of ensuring the utmost customer experience.
    • May participate in all incoming and outbound call campaigns (as required).
    • May participate in facets of sales campaigns as requested (selling, tracking, calling, printing, stuffing envelopes, mailings, etc.)
    • Performs Box Office duties within the Max Bell Theatre during performances. 
    • Other duties to assist the Box Office Manager or Assistant Box Office Manager (as required)

    For a the full posting, including Experience and Qualifications, please click the box below.

    Closing Date for Applications: October 14th, 2022

    Download Box Office Associate, Part-time Job Posting