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Your guide to experiencing Theatre Calgary

What to wear, when to arrive, how to buy tickets and more. Find answers to frequently asked questions in this handy guide to visiting Theatre Calgary.

  • Where is Theatre Calgary located?

    We’re in Arts Commons (220 9th Ave. SE), in the heart of downtown Calgary. Here’s a map that makes us easy to find.

  • Can I text or use social media during a performance?

    We love being talked about on social media and encourage you to join the conversation - you can find us on Instagram, Twitter and Facebook. We kindly ask that mobile use is kept to before and after the show, as well as during intermissions.

  • How do I buy tickets?

    From prices for single shows to subscriptions and more, you’ll find all the info you need right here.

  • Can I get a refund on my tickets?

    Unfortunately, we’re unable to issue refunds. But since we are a non-profit charitable organization, you can donate tickets back to us and get a tax receipt for the cost. Please note that ticket donations must be made at least two (2) business days before the show. Sorry, we’re unable to accept donations of tickets to shows that have already taken place, or unused Flex vouchers.

  • Where is my seat?

    Every seat in the house is shown on this easy-to-read seating chart.

  • Is there a dress code?

    Some people like to dress up for the theatre, and others prefer to keep it casual. However you’re comfortable, you’re welcome!

  • How can I respect my fellow audience members?

    A little courtesy goes a long way. Please do not check your phone during the performance and make sure your phones and watches cannot ring or vibrate. Talking, whispering, unwrapping candy and strongly scented body products can be disruptive. Please be mindful and be respectful to fellow patrons.

  • Can I bring my baby to a performance?

    Theatre Calgary’s recommended age is 6 years and up. Babies and toddlers can be disruptive to fellow patrons, so for everyone’s enjoyment we’re unable to admit babes-in-arms. Children need their own tickets, and we ask that they’re able to sit comfortably in their own seat for the show’s duration while being respectful to their neighbours. We also have Relaxed Performances available for each of our shows that are better suited for young children. Please check our show pages for our age recommendations and Relaxed Performance times. 

  • Can I bring my own food or drink into the theatre?

    You’re welcome to bring in beverages and snacks purchased from the lobby bar. Please make sure your beverage is in a non-glass container before entering the theatre. Due to food and beverage regulations, we’re unable to admit food and drinks not purchased at the theatre.

  • How early should I arrive?

    We recommend that you arrive at least 30 minutes before your show, which starts promptly at the stated time. That gives you plenty of time to enjoy our bar and snack service or to pick up tickets at the box office, which opens one hour before the curtain goes up. Theatre Calgary also creates memorable experiences for each show, so we recommend arriving early to see what we’ve got up our sleeve for every performance.

  • What if I'm late for the show?

    To get the most out of your theatre experience, please do your best to arrive at least 30 minutes before showtime. Our Front of House Manager has the option to seat latecomers, but you might need to wait for a suitable moment to enter (chosen by the director). There’s a chance you’ll be given different seats to minimize any disruption. If you arrive later than this point, you might be asked to wait until intermission. So we encourage you to come early!

What if my question was not answered here?

Please contact the Audience Services team at 403.294.7447
Monday to Friday: 9:00 a.m. to 5:00 p.m.
We’ll get back to you as soon as possible, usually within 48 hours.

 

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