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THEATRE CALGARY Safety and Comfort Protocols

Updated April 4, 2022

As we have stated in the past, and as circumstances evolve, we continue to review our protocols with the safety and enjoyment of our patrons and artists in mind. Based on recent health and safety information, and after consultation with patrons and artists, we advise that effective Friday April 8th, 2022, masks and proof of vaccination or a negative COVID-19 test will no longer be required for Theatre Calgary performances and events. This change will be effective for the run of our next show, Million Dollar Quartet, opening on April 26th, 2022.

At Theatre Calgary we continue our ongoing commitment to keep our patrons, artists, and staff safe and comfortable. While masks will no longer be required at our performances, in consideration of everyone attending, we do strongly encourage wearing a mask when possible. Theatre Calgary staff including ushers and Box Office personnel will continue to wear masks.

At Theatre Calgary, we recognize our responsibility to have practical guidelines in place to ensure our performances are safe and enjoyable for everyone. As circumstances evolve, our protocols will be subject to amendments. Please check back regularly to this page for updates.

Please plan your arrival to ensure you can be seated in adequate time for the performance. Theatre doors generally open thirty minutes before a performance begins. Please check your tickets or online to confirm your show time.

Please respect physical distancing in the lobby for patrons who are not comfortable with tight spaces. All patrons are required to sit in their reserved seat for the duration of the performances and not sit in any empty seats or rows.  If you require any assistance with your seating or have any questions about changing seats, please approach one of our ushers or staff. They will be happy to help you.

If you have tested positive for COVID-19 or have come in close contact with someone who has tested positive, we ask that you stay home and not come to the theatre. If you are experiencing any symptoms such as fever, cough, sore throat or trouble breathing, we also ask that you stay home. Tickets can be exchanged or refunded by calling our box office at 403-294-7447 or through your online Theatre Calgary account.

Theatre Calgary provides the option for you to present your ticket on your phone or print it at home.

While masks are not mandatory, we do strongly encourage you to wear a mask when possible. While food and beverage consumption is now permitted in the lobbies and in theatre seating, we ask that you be considerate of the patrons seated near you in the theatre.

Theatre Calgary and Arts Common use newly installed MERV-14A HVAC filters and a UVGI air filtration system. Fresh air is brought into the building three times per hour. The UV Irradiation System treats the recirculated air before it is mixed with the fresh air three times per hour killing 99.9% of airborne bacteria and viruses.

When the performance is finished, we ask that you exit the theatre in a safe and patient manner. If you require more time to depart, we ask that you stay in your seats until everyone has left the theatre. Our ushers will be happy to assist you if required.

Please help everyone enjoy their theatre experience. We sincerely appreciate your cooperation.